Curbside Pickup FAQs

 Below are the answers to frequently asked questions about our curbside service. If you have any additional questions, please email or call the library at (360) 336-6209.


How does your curbside service work? 

1) If you would like to use our curbside service, you must first place items on request via our online catalog or by calling the library at (360) 336-6209. 


2) When notified that your items are ready, come to the Library during curbside hours. Curbside Hours are Tuesday – Friday from 11 a.m. – 6 p.m. and Saturday from 11 a.m. – 3 p.m.


3) Pull into a designated, numbered spot, and call our curbside phone number at (360) 336-6208 when you arrive. There are 5 numbered spots on Snoqualmie St. (the small street between the Library and parking lot) to choose from, and these are marked with curbside signs. 


4) Please say in your vehicle, with your windows closed and pop your trunk. If your vehicle doesn't have a trunk, staff will place your bagged items outside of your vehicle. Please retrieve your items after staff have left.  


4) We will bring your items out to your vehicle and ask to see your photo ID. Please show us your ID by holding it up to your closed window. Staff will be wearing gloves and face coverings. 

What are your Curbside Pickup Hours? 

Curbside pickup hours are:


Sunday - Monday: Closed

Tuesday - Friday: 11 a.m. - 6 p.m.

Saturday: 11 a.m. - 3 p.m.

Do I have to call ahead before I show up at the library? 

No. You can come to the library anytime during curbside hours. Curbside hours are Tuesday – Friday from 11 a.m. – 6 p.m. and Saturday from 11 a.m. – 3 p.m.


Please call our curbside phone number at (360) 336-6208 when you arrive. If you do not have a cell phone, please call us when you are leaving the house, and we will watch for you.


Can someone else pick up my items for me? 

Yes. If someone other than the account holder will be picking up items, the account holder must call us ahead of time and let us know the name of their desired pickup person. We will ask to see that person’s photo ID when they come to pick up your items.

How long do I have to wait to receive items I’ve requested? 

We are processing all requests in batches two times daily. If items are on the shelf, they are often ready within 24 hours. Please note this is an approximate time, and staff are working as efficiently as they can.

 How will I be notified that my items are ready? 

You will be notified by email that items are checked out to you. If you don’t have email, we will call you. If you suspect your contact information is incorrect or needs to be updated, please call our main number at (360) 336-6209.

How long do I have to pick up my items? 

You have 5 curbside business days to pick up your items (Sundays and Mondays don’t count) after you are notified that your items are ready. Please note that items are checked out to your account at the time you are notified, so the sooner you are able to arrive, the better. 

I saw on my online account that my books are on the hold shelf. Does this mean my items are ready to be picked up? 

No. It means we are in the process of pulling orders. Please wait for the email or phone notification that your order is ready for pickup before coming to the library to get your items.

Why did I get an email saying items are checked out to me? 

To provide the quickest service for you at curbside, we are checking out items to your account ahead of your arrival and placing them in bags so that they are ready to go upon your arrival. When you get this email, you may come to the library anytime during curbside hours to get your items.

 Why are my items in separate orders? Can you combine my items all into one order? 

For your safety, all items are going through a 72 hour+ sanitizing process. This may create delays in availability. We also process requests in batches 2 times daily and put orders together as items become available. Please note that if you continue to place items on hold after you have been notified that you have a pickup ready, you will likely receive separate orders.


We cannot guarantee that all items requested will be in one order. You can choose to pick up items as they become available, or if you know you placed more requests, you may choose to wait a couple days before picking up your order to see if additional items are added. Please note that we cannot make notes as to your specific pickup style preference.

 I’m here to pick up my items. Can you see if you have a book/DVD to add to my order? 

Maybe. It depends on how busy staff are at that moment. Our first priority is filling orders from existing requests, but we will grab additional items for you if we are able. Expect a 10-15 minute wait.

Do I have to wear a face covering? 

We have recently updated our curbside procedure to be contactless. Please remain in your vehicle with your window rolled up and your trunk popped so that we can ensure the safety of everyone. We strongly encourage you to have a mask on hand if we need to speak to you, or if you would like to chat with us. Medical exemptions apply. 

I have books to return, can I hand them to you at curbside? 

No, for the safety of everyone, staff cannot take items directly from you. We ask that all items be returned to our book drops, now located in the library parking lot. All items then go through a 72 hour+ sanitizing process. 


Don’t forget that the library is fine free until Phase 3!

What's with the bus stop in front of the library? 

That is our new bookstop! Skagit Transit kindly donated a bus stop to the library so that as the rain inevitably approaches, we have a dry spot to place curbside orders for our walkup patrons, as we will continue curbside service into 2021. 


Address

315 Snoqualmie St.

Mt Vernon, WA 98273


Phone

(360) 336-6209


Email

mvlibrary@mountvernonwa.gov


Curbside Hours:

Sunday - Monday: Closed

Tuesday - Friday: 11 a.m.- 6 p.m.

Saturday: 11 a.m. - 3 p.m.


The library building is temporarily closed to the public until further notice

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